Privacy Policy

Last updated: April 15, 2026

Indy Pickup 1111, a division of The New Country Auto Parts LLC ("we," "us," or "our"), operates the website indypickup1111.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

Information We Collect

We may collect personal information that you voluntarily provide when using our Site or contacting us, including:

• Name (first and last)
• Phone number
• Email address
• Pickup address
• Description of items for pickup
• Any other information you choose to provide in messages or form submissions

We may also automatically collect certain technical information when you visit our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Schedule and complete pickup services you request
• Communicate with you about your pickup appointment, including confirmations and updates
• Respond to your inquiries, questions, and customer service requests
• Send you text messages related to your service if you have opted in to SMS communications
• Improve our Site, services, and customer experience
• Analyze usage patterns and trends to optimize our operations
• Comply with legal obligations

SMS/Text Messaging

If you opt in to receive text messages from us, we may send you messages related to your pickup appointment, service updates, and promotional offers. Message frequency varies. Message and data rates may apply. By opting in, you consent to receive recurring automated text messages at the phone number provided. Consent is not a condition of purchase.

Opt-out: You may opt out of text messages at any time by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message. After opting out, you will receive a final confirmation message and no further messages will be sent.

Help: For help with our SMS program, reply HELP to any message or contact us at (317) 350-1111.

No sharing of SMS data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Supported carriers: Our SMS program is compatible with major U.S. carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

Data retention: SMS opt-in records, message logs, and related consent data are retained for a minimum of four (4) years in accordance with the Telephone Consumer Protection Act (TCPA) and applicable recordkeeping requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We may share information with third-party vendors who perform services on our behalf, such as website hosting, analytics, and payment processing.
• Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Affiliated businesses: We may share information with The New Country Auto Parts LLC and its affiliated brands (Cash Car Heroes, New Country Auto Parts) for operational purposes.

Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. We use Google Analytics to analyze Site traffic and usage patterns. You can control cookies through your browser settings. Disabling cookies may affect some features of our Site.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Third-Party Links

Our Site may contain links to third-party websites, including our affiliated businesses. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete that information.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of text messages by replying STOP

To exercise any of these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this page periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Phone/Text: (317) 350-1111
• Email: contact@indypickup1111.com
• Mail: Indy Pickup 1111, 3013 Stanley Avenue, Indianapolis, IN 46227